Purpose
Zenova is a 3rd party company that partners with NaphCare to provide 24/7 Telehealth provider services.
Process
Authorized TechCare users need permissions to click "Virtual Emergency Consult" from External Links where Zenova SSO solution will automatically log them to begin the Telehealth visit with the patient.
To grant access,add the user to the SSO group called Azure-Teladoc.
Troubleshooting
How do I access Zenova? - In TechCare under External Links, it will be listed as "Virtual Emergency Consult".
Cannot Log In - There are several reasons why they cannot log in:
- The site is likely not on the list below yet.
- Check and make sure they have the security group added - Azure - Teledoc.
- The app can only be used from inside TechCare. This is because it sends the users credentials to the app to log in.
Do I need to log in? - No - the credentials you used for TechCare will be used to log you in.
I am not at the site, but I need to use this application & it is not working. - As of 11/6/2025 you can only use this application when you are physically at the site. It will not allow you to use this if you are working from another location.
Other Issues - Reach out to Lukas (Luke) Dobbs or Chris Guy. If you find a new issue and solution, notify Barry Bowden to update this KB.
References
Sites using Zenova as of Tuesday 11/4/2025:
- Blackhawk
- Hamilton
- Henderson
- Hillsborough
- Imperial
- Lee
- Manatee
- Mendocino
- MESA
- Middlesex
- Montgomery
- Pasco
- Pima
- Polk
- Pueblo
- SANTA Cruz
- Sarasota
- Washoe
- WYDOC