IT Issues and Requests

Submit a ticket to NaphCare IT.

Categories (5)

I have a problem with my password or my account.

Ex. "I can't log in to the computer." "I need my TechCare password reset."
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I have a TechCare problem or request.

For TechCare issues & requests. Ex. "TechCare crashed." "This laptop won't sync."
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I need access to a NaphCare service, website, or application.

Ex. SharePoint, Rightfax, email
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I need access to a third-party service, website, or application.

Ex. Citrix Files, Slack, Smartsheet, Zoom
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I need remote access.

For requesting the ability to access NaphCare resources remotely (away from NaphCare's network).
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Services (7)

I need to report an issue or submit a request.

For submitting a ticket to NaphCare IT for a general issue or request.

I need software for my computer.

For requesting software installation on a NaphCare computer.

I need to request equipment.

For requesting IT-related equipment.

I have an issue or request for a NaphCare website.

For issues/requests for NaphCare websites. Ex. NaphCareOnline.com

I need help with a printer or printing.

For printer-related requests. Ex. "I need help installing a printer"

I need to change or create an email address.

For requesting changes to or creation of distribution groups and shared mailboxes.

I need to report a security incident or a lost device.

For reporting a security-related issue or a lost device with NaphCare data on it (includes personal devices).