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Subject
A short description to explain the nature of a ticket.
Are you submitting this for yourself or another employee?
Are you submitting this for yourself or another employee?
Myself
Another Employee
What is the name of your site?
Please submit a general location, not a specific building or room.
Ex. "SomeCountyName"
Device Name
This is the name of the device being reported as having a problem/issue.
What kind of issue are you having?
Computer: Hardware
Computer: Software
Network/Internet/Website
Password/Credentials/Login
Printer
Other
Which software program is having the issue?
Adobe Acrobat/Acrobat Reader/PDF X-Change
Avaya Workplace
Dymo LabelWriter
Microsoft Office: Excel
Microsoft Office: Other (Access, Publisher, Visio, PowerPoint)
Microsoft Office: Outlook (includes add-ins)
Microsoft Office: Word
Zoom
Other
Clear
Please list the software program having the issue:
Please describe your issue:
Please include as much detail as possible.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
IT will attempt to contact you about this ticket. If we are unable to reach you via email, phone, or Slack in the next few days due to scheduling, please provide contact information for someone who can be reached about this ticket.
What is the best way to contact you?
Select any preferred methods for contacting you.
What is the best way to contact you?
Email
Phone
Slack
Other
What other contact method(s) do you prefer?
Please describe any other contact methods, or additional email addresses/phone numbers.
Please enter a phone number where we can reach you about this ticket:
Please use the format 205-867-5309 (include the area code).
Availability
Please let us know what days and/or hours you are available in case we need to reach you by phone.
Attachment
File attachments associated with the ticket.
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Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number