NaphCare System Announcements

IT Monthly Maintenance Wednesday, December 18, 7:00 pm CDT 
 
 

Status Updates:
 
 

7:00PM CDT - Maintenance is starting. Intermittent outages of affected systems will begin to occur.

9:18PM CDT - Maintenance is ongoing.

11:00PM CDT - RSA is applying the final update. There may be brief RSA service interruptions for an additional 30 - 60 minutes. All other updates are complete.

11:59 CDT  -Maintenance is complete
 
 

 Server Maintenance will be performed on Wednesday, December 18, beginning promptly at 7:00 pm CDT and lasting approximately four hours. Systems and services that might be unavailable include but are not limited to: 

  • NaphCare email
  • OMS/JMS Demographics/Housing Feeds to TechCare
  • Frameworks medication / pharmacy integration
  • Diagnostic orders and results
  • EDI claims files receipt
  • All software platforms (TechCare 4.5, TechCare 5.0, TCOL, and NaphCareOnline) remotely** accessed
  • RDSWeb and similar Remote Login options
  • StatCare real-time patient dashboards
  • SureScripts medication verification.
 


Please check this status page before and during the outage for updates. We apologize for any inconvenience and appreciate your patience. 

 

If you have any problems accessing systems or services following the maintenance window, please contact the NaphCare Help Desk via the IT Support Portal or by calling 1-855-497-0968.
 
 

 

 

 

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