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Server Maintenance will be performed on Wednesday, March 19, beginning promptly at 7:00 pm CDT and lasting approximately four hours. Systems and services that might be unavailable include but are not limited to:
- NaphCare email
- OMS/JMS Demographics/Housing Feeds to TechCare
- Frameworks medication / pharmacy integration
- Diagnostic orders and results
- EDI claims files receipt
- All software platforms (TechCare 4.5, TechCare 5.0, TCOL, and NaphCareOnline) remotely** accessed
- RDSWeb and similar Remote Login options
- StatCare real-time patient dashboards
- SureScripts medication verification.
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Clinical Teams at Client Sites: TechCare EHR at your complexes and in your facilities will remain fully operational during this time. New patient demographics and housings might not be received during this timeframe; instead that data will be queued and become available immediately following the outage.
Please check this status page before and during the outage for updates. We apologize for any inconvenience and appreciate your patience.
If you have any problems accessing systems or services following the maintenance window, please contact the NaphCare Help Desk via the IT Support Portal or by calling 1-855-497-0968.
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