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Purpose
This article will provide you with information if you need to change your password, but you are using a NaphCare computer that is not on NaphCare's network, i.e. working from home, traveling, etc.
Process
When you log in to a NaphCare computer, and the computer is unable to verify your credentials with the server on our network, the computer will check your credentials against those stored locally. If you change/reset your password using our IT Password Self-Service website, the stored credentials on your computer are not updated. This can cause applications like Microsoft Outlook and Skype For Business to not function properly (the usual symptom is that they will continually prompt you for credentials and never actually work).
To change/reset your password from a remote computer:
- First, ensure that you remember your security question answers from when you enrolled in IT Password Self-Service.
- If you believe you don't know the answers, or if you find that you do not remember those answers later in this process, go to the IT Self-Service website, log in using your current credentials, and re-enroll to reset your answers.
- If you are unable to remember your password and unable to remember your security question answers, complete a Password Reset Request.
- Sign out of the computer. Click Start, then the topmost icon on the left (often a person-shaped outline in a circle), and finally click Sign Out.
- On the Login screen, click the link that says Reset Password.
- The link should open the IT Self-Service password reset page shown below.
- Complete the reset process by answering your security questions. You should now be able to log in to the computer using your new password.
Reference
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