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Services or Offerings?
Password Reset/Change Request
  1. Services
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To request that your password be reset or changed. Password is for Provider Portal and Provider Help Desk.
Provider Portal Access Request
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Add a new Provider Portal user. Add/Remove NPI access to an existing user. Inactivate an existing user.
Provider Portal Reactivation Request
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For requesting reactivation after your account has been disabled for inactivity.
Claim Status/ Information Request
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Inquires regarding one or more patient claims.
Claim Payment Status/ Information Request
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Provider Portal shows a claim is Pending Check/ACH Issuance and further payment status is needed.
Request Check Status or Reissue
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For claims that show a payment has been issued, but you have not received the check.
Claim Appeal
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Appeal a claim that processed to pay or deny. Check the status of a previously submitted appeal.
View/Print EOP
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Access an Explanation of Payment for claims that have been processed to pay or deny.
Payment Recoupment Request
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Report an overpayment and request that NaphCare recoup the payment from future claim payments.
Request Member ID Number, Eligibility, or Authorization Information
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Request member information in order to submit claims. Verify eligibility for an upcoming appointment. Request authorization for services.
Pay To Address Update
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Add or term a pay to address for claims payments.
Other Inquiry
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For general inquires not covered by the above services.