To request that your password be reset or changed. Password is for Provider Portal and Provider Help Desk.
Add a new Provider Portal user. Add/Remove NPI access to an existing user. Inactivate an existing user.
For requesting reactivation after your account has been disabled for inactivity.
Inquires regarding one or more patient claims.
Provider Portal shows a claim is Pending Check/ACH Issuance and further payment status is needed.
For claims that show a payment has been issued, but you have not received the check.
Appeal a claim that processed to pay or deny. Check the status of a previously submitted appeal.
Access an Explanation of Payment for claims that have been processed to pay or deny.
Report an overpayment and request that NaphCare recoup the payment from future claim payments.
Request member information in order to submit claims. Verify eligibility for an upcoming appointment. Request authorization for services.
Add or term a pay to address for claims payments.
For general inquires not covered by the above services.